Welcome to Castlefields Surgery
CASTLEFIELDS SURGERY would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.
Registration is simple and you can register here:
For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.
The symptom checker will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.
If your outcome indicates that an appointment is required, you simply click on the request appointment link.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
You can even download the App on the Iphone App Store or on Android Googleplay
NO DEAL BREXIT MEDICINES CONTINGENCY
PLEASE VISIT NHS.UK FOR INFORMATION AROUND THE CONTINGENCY FOR MEDICINES SHOULD THERE BE A NO-DEAL EU EXIT. THESE UPDATES EXPLAIN THE GOVERNMENT'S MULTI LAYERED APPROACH TO ENSURE THAT MEDICINES CONTINUE TO BE AVAILABLE SHOULD THERE BE A NO DEAL EU EXIT.
YOUR DATA, PRIVACY AND THE LAW.
HOW WE USE YOUR MEDICAL RECORDS
CASTLEFIELDS SURGERY IS ONE OF MANY ORGANISATIONS WORKING IN THE HEALTH AND CARE SYSTEM TO IMPROVE CARE FOR PATIENTS AND THE PUBLIC.
- This practice handles medical records according to the laws on data protection and confidentiality.
- We share medical records with health professionals who are involved in providing your with care and treatment. This is on a need to know basis and event by event.
- Some of your data is automatically copied to the Shared Care Summary Record.
- We may share some of your data with local out of hours/urgent or emergency care services.
- Data about you is used to manage national screening campaigns such as Flu, Cervical Cytology and Diabetes Prevention.
- Data about you, usually de-identified, is used to manage the NHS and make payments.
- We share information when the law requires us to, for instanace when we are inspected or are reporting certain illnesses or safeguarding vulnerable people.
- Your data is used to check the quality of care provided by the NHS.
- We may also share medical records for medical research.
The information collected about you when you use these services can also be provided to other approved organisations, where there is a legal basis, to help with planning services, improving care provided, research into developing new treatments and preventing illness. All of these help to provide better health and care for you, your family and future generations. Confidential personal information about your health and care is only used in a way where allowed by law and would never be used for insurance or marketing purposes without your explicit consent.
You have a choice about whether you want your confidential patient information to be used in this way.
To find out more about the wider use of confidential personal information and to register your choice to opt out if you do not want your data to be used in this way, visit www.nhs.uk/my-data-choice. If you choose to opt out you can still consent to your data being used for specific purposes.
If you are happy with this use of information you do not need to do anything. You can change your choice at any time.
GDPR AND PATIENT CONFIDENTIALITY
DUE TO THE CHANGE IN GENERAL DATA PROTECTION REGULATIONS AND IN THE INTEREST OF PROTECTING PATIENT CONFIDENTIALITY, WE ARE UNABLE TO SPEAK TO FAMILY MEMBERS, RELATIVES OR FRIENDS REGARDING APPOINTMENTS OR ANY PART OF THEIR MEDICAL RECORD WITHOUT WRITTEN CONSENT FROM THE PATIENT. THIS ALSO INCLUDES COLLECTING/REQUESTING PRESCRIPTIONS FOR FRIENDS AND FAMILY
THANK YOU FOR YOUR CONTINUED SUPPORT
SURGERY CLOSURE DAYS FROM 12.30 AND RE-OPENING AT 08.00 THE NEXT DAY
15 JANUARY 2020
12 FEBRUARY 2020
11 MARCH 2020
22 APRIL 2020
13 MAY 2020
17 JUNE 2020
15 JULY 2020
12 AUGUST 2020
16 SEPTEMBER 2020
14 OCTOBER 2020
11 NOVEMBER 2020
9 DECEMBER 2020
THE NEW NHS APP HAS BEEN LAUNCHED - PLEASE SEE INSTRUCTIONS ON HOW TO REGISTER ON THE APP UNDER ONLINE SERVICES
YOU CAN NOW ACCESS YOUR MEDICAL RECORDS, ORDER REPEAT PRESCRIPTIONS ON THE NEW NHS APP ONCE YOU HAVE REGISTERED.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
We have a disabled access to the front of the building and a lift inside the building and a wheelchair on the premises for those who require it. There are also patient toilets located on the first and second floor, which is accessible by wheelchair.
If access should prove difficult or assistance is required, please consult a member of staff. As we continually strive to improve patient services, please let us know of any suggestions you may have for us to consider.
Castlefields Surgery is a non-dispensing, non-teaching Practice.
(Site updated 14/01/2020)