We will shortly no longer be accepting prescription requests from Pharmacies or Appliance (e.g. stoma/continence) contractors for the majority of our patients. This is because patients and healthcare professionals are concerned about the amount of medicines that are wasted each year. Putting patients in control of ordering their own medication through the surgery is much safer and will help the NHS to reduce the cost of wasted medication. Less waste means more NHS funds available for local healthcare.
If you need support please contact:
US AT THE SURGERY
NHS NENE CLINICAL COMMISSIONING GROUP (CCG) ON
FOR COMPLAINTS PLEASE CONTACT:
or by post to:
The Complaints Team, Francis Crick House, 6 Summerhouse Road, Moulton Park, Northampton NN3 6BF
THIS MEANS THAT IF YOU CURRENTLY ORDER YOUR REPEAT PRESCRIPTION REQUEST AT YOUR PHARMACY OR WITH AN APPLIANCE CONTRACTOR, YOU WILL NOW NEED TO ORDER YOUR REPEAT PRESCRIPTION DIRECTLY WITH THE SURGERY. YOU WILL NEED TO REQUEST YOUR REPEAT PRISCRIPTION IN ONE OF THE FOLLOWING WAYS:
ONLINE VIA SYSTMONLINE WEBSITE OR SMARTPHONE APP (see a receptionist at the surgery for more information)
BY DROPPING YOUR REQUEST INTO THE SURGERY
POSTING YOUR REQUEST TO THE SURGERY
Patients on long-term medication may request prescriptions by post, fax or in person; please endeavour to use your computer printed slip at all times. Please use the most recent slip as there may be changes from an older one.
Alternatively you may order online via the link at the top of this page. Please note new users to the system are required to register first.
We do not accept requests for repeat prescriptions over the telephone as this can lead to mistakes.
A prescription post box is available in the Foyer area to hand in repeat prescription requests and a box is available at reception desk.
Repeat prescriptions take two working days to be processed so please do not expect to collect them before this time.
If you enclose a stamp addressed envelope we will return your prescription and re-order slip to you. If you have arranged for a pharmacy to collect your prescription on your behalf please indicate the name of the pharmacy on your request form.
Due to continual review of patient medication (taking into account recommended doses, safety guidelines, changing prices, interaction between drugs) you may find your usual medication has been changed to an equivalent alternative – you will always receive a written notification. If you have any concerns, please speak to your usual doctor or local pharmacist.
From time to time your doctor may wish to see you to review your condition and on-going medication. He/she may ask you to have a blood test or blood pressure check. You may be advised to make an appointment with the practice nurses in a specialist clinic rather than a doctor’s surgery appointment.